Privacy Policy

Last updated: 12 October 2026

Siddhi Equipments Pvt. Ltd. (“Siddhi Equipments”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal data we collect when you use siddhiepl.com and shop.siddhiepl.com (the “Websites”), how we use and protect it, and the choices and rights you have.

This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), to the extent applicable. For the purposes of the DPDP Act, Siddhi Equipments Pvt. Ltd. is the Data Fiduciary for the personal data described here.

1. Information We Collect

Information you give us

• Enquiries (siddhiepl.com): your name, email address, contact number, city, the product you are interested in and your message.
• Account and orders (shop.siddhiepl.com): your name, email, phone number, billing and shipping address, password (stored in encrypted form), order history and, if you provide it, your company name and GSTIN.
• Communications: anything you send us by email, phone, WhatsApp or our contact forms, including warranty and service requests.

Information collected automatically

• Technical data such as IP address, browser and device type, operating system, pages visited, referring website and time spent on pages.
• Cookies and similar technologies, described in section 6.

Payment information

Payments are processed by third-party payment gateways. We do not collect or store your full card number, CVV, UPI PIN or net banking password. We receive only a transaction reference, payment status and, in some cases, the last few digits of the card used.

2. How We Use Your Information

We process your personal data on the basis of your consent, which you give when you submit a form, create an account or place an order, and for other legitimate uses permitted by law, such as completing a purchase you asked for or meeting our legal obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We share it only with:

• Courier and logistics partners — your name, address and phone number, to deliver your order.
• Payment gateways and banks — to process payments and refunds.
• Service providers — website hosting, email, SMS/WhatsApp messaging, analytics and IT support providers who act on our instructions and are bound to protect your data.
• Authorised dealers or service technicians — where needed to fulfil a local installation, service or warranty request.
• Government and legal authorities — where required by law, court order or to protect our rights, property or safety.
• Successors — in the event of a merger, acquisition or sale of business assets, subject to this policy.

4. Data Retention

We keep your personal data only for as long as needed for the purposes above. Order and invoice records are retained for the period required under the Goods and Services Tax and Companies Act laws (generally up to 8 years). Enquiry data is retained for up to 3 years from your last interaction, unless you ask us to delete it sooner. Account data is kept until you ask us to close your account, subject to legal retention requirements.

5. Data Security

We use reasonable security practices to protect your data, including HTTPS encryption on the Websites, encrypted password storage, restricted access to personal data on a need-to-know basis, and secure third-party payment processing. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. In the event of a personal data breach, we will notify affected users and authorities as required by law.

6. Cookies

Cookies are small files stored on your device. We use:

• Essential cookies — to keep you logged in, remember your cart and complete checkout. The shop cannot work without them.
• Analytics cookies — to understand how visitors use the Websites (for example, Google Analytics), using aggregated data.
• Functional cookies — to remember your preferences and power features such as chat or WhatsApp buttons.

You can block or delete cookies through your browser settings. Blocking essential cookies may stop the shop’s cart and checkout from working.

7. Your Rights

Subject to applicable law, you have the right to:

• access a summary of the personal data we hold about you and how it is used;
• correct, complete or update inaccurate personal data (you can also do this in “My account”);
• ask us to erase your personal data, where we are not required to keep it by law;
• withdraw consent at any time — for example, by clicking “unsubscribe” in marketing emails or telling us to stop WhatsApp offers. Withdrawal does not affect processing already done;
• nominate another person to exercise your rights in the event of your death or incapacity;
• raise a grievance with us and, if unresolved, with the Data Protection Board of India.

To exercise any of these rights, email sales@siddhiepl.com with the subject “Privacy Request”. We may need to verify your identity before acting on a request.

8. Children

The Websites are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, please contact us and we will delete it.

9. Third-Party Links

The Websites may link to other websites, such as WhatsApp, Google Maps, social media or payment pages. We are not responsible for their privacy practices. Please read their privacy policies before sharing information with them.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with its “Last updated” date. For significant changes, we may also notify registered users by email.

11. Grievance Officer and Contact

If you have any question, concern or complaint about how we handle your personal data, please contact our Grievance Officer. We will acknowledge your complaint within 48 hours and aim to resolve it within one month.