Cancellation and Refund Policy

Last updated: 12 October 2026

This policy explains how you can cancel an order and how refunds work for purchases made on shop.siddhiepl.com(“Shop Siddhi”) and for orders placed with Siddhi Equipments Pvt. Ltd. through quotations or purchase orders arising from siddhiepl.com. It should be read with our Terms and Conditions and Shipping and Exchange Policy.

1. Cancelling an Order

Shop Siddhi orders

• Before dispatch: you can cancel your order free of charge. Email sales@siddhiepl.com or call/WhatsApp +91 89834 68066 with your order number. You will receive a 100% refund.
• After dispatch: the order can no longer be cancelled. You may refuse delivery at your doorstep; once the unopened package returns to us, we will refund the amount paid. We may deduct the actual return shipping cost for refused deliveries that are not due to a fault on our side.
• Orders are usually dispatched within 1–3 business days, so please contact us as soon as possible.

Quotation, bulk and project orders

For walk through metal detectors, conveyor belt metal detectors, turnstiles, barriers and bulk orders confirmed by purchase order or advance payment:

Where your quotation or order confirmation states different cancellation terms, those terms will apply.

Cancellation by us

We may cancel an order if a product is out of stock, the price was listed incorrectly, we cannot deliver to your address, or the payment or order appears fraudulent. In all such cases, you will receive a full refund.

2. Refunds

When you are eligible for a refund

• You cancelled the order before dispatch.
• We cancelled the order.
• The product was delivered damaged, defective or different from what you ordered, you reported it within 48 hours of delivery, and a replacement is not available or you prefer a refund.
• The shipment was lost in transit.

When refunds are not available

• You changed your mind after the product was dispatched or delivered.
• The product has been used, physically damaged, tampered with, or returned without its original packaging, accessories, manual or invoice.
• The issue was reported after 48 hours of delivery (it may still be covered under warranty — see our Terms and Conditions).
• Customised or made-to-order products, except where they are defective.
• Installation, service or freight charges for work already carried out.

How refunds are paid

• Refunds are issued to the original payment method (UPI, card, net banking or wallet). Bank transfer refunds for quotation orders go to the account the payment came from.
• We initiate approved refunds within 5–7 business days of approval (or of receiving the returned product, where a return is needed). Your bank or card issuer may take a further 3–7 business days to show the credit.
• If you used a coupon or discount, the refund will be the amount you actually paid. Coupons used on a fully cancelled order may be reinstated at our discretion.
• For GST-registered buyers, a credit note will be issued against the original invoice.
• If an order was paid but not confirmed because of a payment failure, the amount is normally reversed automatically by the bank or gateway within 5–7 business days.

3. How to Request a Cancellation or Refund

1. Email sales@siddhiepl.com or WhatsApp +91 89834 68066 with your order number and registered phone number.
2. For a damaged, defective or wrong product, include clear photos of the product, packaging and shipping label, and an unboxing video if available.
3. We will respond within 1–2 business days with approval and, if needed, return instructions.
4. Do not send a product back without our approval; unapproved returns may not be accepted.

4. Contact Us