Shipping and Exchange Policy

Last updated: 12 October 2026

This policy covers how we ship orders placed on shop.siddhiepl.com (“Shop Siddhi”) and orders placed with Siddhi Equipments Pvt. Ltd. through quotations arising from siddhiepl.com, and how exchanges work. All products are dispatched from our manufacturing facility in Nashik, Maharashtra.

1. Shipping

Where we ship

We deliver to serviceable PIN codes across India through reputed courier and logistics partners. If your PIN code is not serviceable, we will contact you to arrange an alternative or cancel the order with a full refund. For international orders, please send an enquiry through siddhiepl.com; shipping, duties and timelines are quoted separately.

Shipping charges

• Shop Siddhi: shipping is free on all orders delivered within India, unless a charge is clearly shown at checkout.
• Quotation and bulk orders (walk through metal detectors, conveyor belt metal detectors, turnstiles, barriers, bulk quantities): freight is charged at actuals or as stated in the quotation. Goods may be sent by road transport, and delivery may be to the transporter’s nearest godown or to your site, as agreed.

Dispatch and delivery times

Business days are Monday to Saturday, excluding public holidays. Delivery times are estimates and may be affected by courier delays, weather, regional restrictions, festivals or other events beyond our control.

Order tracking

Once your order is dispatched, we will share the courier name and tracking number by email, SMS or WhatsApp. You can also see your order status under “My account” on Shop Siddhi.

Receiving your order

• Please check that the package is sealed and undamaged before accepting it. If the outer package is visibly damaged or tampered with, refuse delivery or note it on the courier’s delivery receipt and inform us immediately.
• We strongly recommend recording an unboxing video; it helps us resolve claims quickly.
• If a delivery attempt fails because the recipient is unavailable or the address or phone number is incorrect, the courier will usually try again. Re-shipping charges may apply for orders returned to us because of incorrect details or repeated non-availability.

Installation

Hand held metal detectors are ready to use with the user manual provided. Installation and commissioning of walk through metal detectors, conveyor belt metal detectors and access control devices can be arranged by our technicians; charges and scheduling are as per your quotation.

2. Exchange

When we will exchange a product

We will replace a product free of charge if it was:

• damaged in transit;
• dead on arrival or has a manufacturing defect on first use; or
• different from what you ordered (wrong model or missing parts).

You must report the issue within 48 hours of delivery, with your order number and photos or video of the product, packaging and shipping label. Defects found later are handled under the product warranty described in our Terms and Conditions.

Exchange conditions

• The product must be returned in its original packaging with all accessories, manual, warranty card and a copy of the invoice.
• The product must not be physically damaged, tampered with or misused after delivery.
• Exchanges are for the same product. If the same product is unavailable, we will offer another model (paying or refunding any price difference) or a full refund under our Cancellation and Refund Policy.
• We do not offer exchanges for change of mind, or for customised or made-to-order products unless they are defective.

How the exchange works

1. Contact us at sales@siddhiepl.com or WhatsApp +91 89834 68066 within 48 hours of delivery.
2. Our team will review your request and respond within 1–2 business days.
3. Once approved, we will arrange a reverse pickup where available. If pickup is not available at your PIN code, we will ask you to ship the product to our Nashik address and reimburse the courier cost for approved exchanges.
4. After we receive and inspect the product, the replacement is dispatched within 2–3 business days. For transit damage or a wrong item, we may dispatch the replacement before the original is collected.

Return address

Siddhi Equipments Pvt. Ltd., Survey No. 476/477/1, Plot No. 16, Naigaon Road, Shinde Industrial Area, Nashik, Maharashtra – 422102, India. Please do not send a product without first getting approval and instructions from our team.

3. Contact Us